OverviewUS2 offers superior on-going support and services to its clients by maintaining a proactive mindset and identifying potential issues before problems arise.
ImplementationThe US2 Implementation Process provides a structured approach that hedges the risks to the client's organization. The US2 methodology focuses on the early discovery and documentation of each client's unique requirements. Client's can leverage US2's experience and knowledge to aid in examining their current business processes and identifying potential enhancements. The result is a solution that does more than just support current business practices. Because the US2 Evolution platform is a tightly integrated solution, the US2 implementation process identifies opportunities for procedural improvements and training delivery tailored to each client's business goals. US2 Evolution is the foundation for service providers and operators to reach their business goals and objectives in a cost-effective and efficient manner.
TrainingUS2 regards training as one of the most important elements of any implementation. Proper training is crucial to understanding any new system, taking advantage of its capabilities, and preventing costly billing errors. US2 delivers training programs designed to meet the specific needs of the client and the project. US2's proactive training strategy provides effective knowledge transfer for carriers to fully understand the next generation features and functionality of the Evolution billing solution. The object of the training program is to empower service providers with the knowledge and know-how to fully understand and operate the installed system while being able to take full advantage of the system's functionality and flexibility.